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After-sales Service Quality Assurance

Service Hotline: 86-0579-87486250


Customer Service Center is one of the most important departments in Zhejiang Yongkang-cup industry. In order to better solve your problems, we also provide you with real-time online consulting. Solve all kinds of questions for you immediately.

Her main job is:

First, accept the customer integrated business consulting, to provide technical support for customers;

Second, accept, coordinate, deal with customer complaints, solve customer problems;

Third, the initiative to communicate with customers, contact, understand the customer's feelings and needs, timely customer feedback to the relevant management departments and production enterprises and properly handled.

Four, pre-sale, sale, after-sale to provide quality assurance throughout the tracking;

Five, the establishment of customer files, to achieve regular customer return visits, listen to the views of users;

Six, intimate service attitude to customer needs as the starting point to customer satisfaction as the end point;

Customer Service Center under the Department of Customer management and technical services. Customer Management department mainly accepts customer's comprehensive business consultation, the Technical Service department mainly provides the product pre-sale, the sale, the Post-sale technical support and the solution. In order to make every a customers in the company can be satisfied with the service, and the company to maintain a good relationship of trust, we emphasize the pertinence and effectiveness of customer service, and the implementation of the accountability system, that is, each customer's phone, each problem is responsible for each other to enhance feelings, deepen understanding. If you have any questions about our products and needs, or to our services have any comments and suggestions, you are welcome to communicate with us at any time, we will be dedicated to serve you. Your satisfaction is the purpose of our service, the company and the common development of customers is our persistent pursuit.

In the face of the future, Customer service center will be further increased, all staff will be caring warm customers, the-cup to every corner of the world.

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